SHIPPING AND RETURN POLICY
Order Processing: We do our best to ship within 2 business days of receipt of order. At the time you place your order, we offer you options for shipping method and cost.
You will receive an e-mail confirmation when your order has been shipped. If you don’t receive a shipping confirmation, please check your SPAM box or contact our shipping manager at: [email protected]
Domestic Orders: Shipping within the US is free on all orders over $150 and when we run special promotions for free shipping. Free shipping is by USPS Priority with an estimated arrival of 5-10 business days once shipped.
International and Canadian Orders: Shipping fees have increased tremendously. We do our best to keep shipping costs as low as possible for our International customers. Our International flat rate shipping fees are less than our actual shipping cost and we do not add handling fees. The most cost effective shipping method is USPS Global Priority or USPS Global Express but we cannot guarantee shipping time with these methods. The estimated arrival is 1-2 weeks, but still, shipping time can vary and take as long as 3 weeks depending on your location! If you need to receive your order quickly, or if you want daily tracking, please choose Fed Ex as your shipping method.
Canada: For Canadian orders, delivery is dependent on the speed of the Canadian Customs Office. If you need to receive your order quickly, we recommend choosing Overnight as your shipping method.
Italy: For shipments to Italy, we only ship via USPS Global Express or Overnight. This is due to the high percentage of shipments that are lost or undelivered with the less expensive method via USPS Global Priority.
Return Policy: We have a less than one half of one percent return rate (that is almost unheard of). We offer a 30 day return, no questions asked, money back guarantee. To receive this, we do ask that the items are returned within 30 days of purchase. Full payment, less our actual shipping cost will be refunded to you without delay. Return to: Customer Service, The Face Wrap, 1130 Commodore Street, Clearwater, FL 33755. Please include date of order, and your name and address so we can track the payment and provide the refund.